concierge job description responsibilities

The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. Concierge Job Description Template. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. Our company is looking for a Concierge to join our team. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Or even figure out how to pull off a skydiving wedding for a couple of guests. This is a paid, seasonal position for the period of April 24th to June 6th, 2018. Visit our Help Centre for answers to common questions or contact us directly. A great job description starts with a compelling summary of the position and its role within your company. Responsibilities. concierge duties and responsibilities: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Our company is looking for a Concierge to join our team. Requests from clients can be anything from finding good seats for a sold-out concert to researching the best Moroccan restaurant in town. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. And if your position is specialised, consider including the specialisation in the job title as well. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. The concierge is a key part of making the stay or travel of our guests memorable, so … Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Concierge Job Summary. Next, outline the required and preferred skills for your position. What Are the Education Requirements for a Hotel Management Career? The most important skill needed in order to be a concierge is communication. Offer special arrangements based on the guests’ needs. You provide information on the surrounding area, including restaurants, nightlife and shopping. Salaries for concierges vary greatly according to location. Greet and welcome arriving guests at the front desk. What's the Curriculum of a Hotel Management Associate's Degree? Residential Concierges provide assistance to tenants in a condo complex. Concierge Jobs Description. The concierge interacts with customers either by telephone or in-person. … What Will I Learn at Hotel and Resort Management School? They must uphold company culture at all times while making guests feel welcomed and valued. Concierge responsibilities and duties. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Your job description is the first touchpoint between your company and your new hire. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. *Indeed provides this information as a courtesy to users of this site. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. All rights reserved. Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. Concierge job summary. 3) Make travel arrangements for sightseeing and other tours. 10 Tips for CreatingTop-Notch Job Content. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Learn.org. Residential Concierge Resume Examples. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Hospitality Job Descriptions On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Fresh September 1, 2020 . The responsibilities and duties section is the most important part of the job description. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. A concierge serves as a personal assistant for hotel guests. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. They often have a high school diploma and learn on the job. Your summary should provide an overview of your company and expectations for the position. Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Online Bachelor's Degree in Hotel Management. Concierges act as the first point of contact between guests and an organization. What Are the Courses in a Bachelor's Degree in Hotel Management? Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. A great job description starts with a compelling summary of the position and its role within your company. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. You may also include soft skills and personality traits that you envision for a successful hire. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. We are looking for an experienced and reliable concierge to join our company. On a given day, the concierge might make dinner recommendations and reservations. If you love working with people in a fast-paced environment, get in touch with us immediately. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. You must be able to multitask and prioritize. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Simply put, a concierge's job is to meet the needs of the client. The Chef Concierge’s general responsibility is to provide excellent customer service to hotel guests. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. The successful candidate will have a confident personality, enjoy networking with clients and be equipped … A concierge is someone who is given the responsibilities of giving personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. You order tickets for music or theatre shows and provide directions to these events. Concierge Job Description Template. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. Your summary should provide an overview of your company and expectations for the position. Hotel Concierge Job Description and Duties Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. What Skills are Taught in a Hotel Management Certificate Program? The general term will optimise your job title to show up in a general search for jobs of the same nature. Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training Research what it takes to become a concierge. There are different types of concierge jobs, and each has unique sets of job descriptions and responsibilities. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. A concierge serves as a personal assistant for hotel guests. They're responsible for the daily operations of hotels, motels and related establishments. Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. Posted: (11 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. actual responsibilities of a concierge will vary depending on where they work In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. The salary of a concierge is determined by the location they work in. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Corporate concierges are a specialized type of concierge. Provides guests with information about attractions, facilities, services, and activities in or outside the property. What is the Job Description of a Concierge. The job involves simple tasks so is not too demanding in terms of activity or … A concierge (kaan-see-ehrzh) works at a luxury hotel. Knows all essential aspects of our resort or hotel operations. For comparison, the national average salary for concierges was $33,550. Concierges focus on helping guests save time and ensuring that things are as … Hotel Operations Manager: Career and Salary Facts. This position reports to the Festival Producer and Executive Director and is responsible for developing and facilitating festival benefits and activities for VIP clients. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. Job Descriptions for Concierge - Security Guards Companies. A great job title typically includes a general term, level of experience and any special requirements. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. Responsibilities: Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team; Handling luggage and other guest properties with care and efficiency; Have an awareness of Health and Safety at all times; A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. Or arrange a cab to the airport. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. Understanding each will help you decide the kind of career line you would want to pursue. Concierge Job Description: Knowing Its Responsibilities And Requirements To Be Qualified In This Position. The more upscale the property or business, the more tasks the concierge is given to do. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. This may include education, previous job experience, certifications and technical skills. © Copyright 2003-2020 To get you started, here are some tips for creating an effective job description. The responsibilities and duties section is the most important part of the job description. A large aspect of communication is the ability to listen and evaluate. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. Posted: (2 days ago) Job Descriptions • Hospitality Job Descriptions; Simply put, a concierge's job is to meet the needs of the client. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. But if you want a breakdown of the specific job duties, the Chef Concierge sets up scavenger hunts, arranges weddings, or gets hard-to-find concert tickets, to name a few. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The more upscale the property or … Keep records about previous guests and their activities during their visit in detail. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. include working scheduled shifts each week and dealing directly with guests While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. , abbreviations or acronyms to make sure people understand what your job description job and... For creating an effective job description 's Degrees in hotel Management Certificate Program to the! Its responsibilities and duties the responsibilities and duties the responsibilities and duties is. Want to pursue out how to pull off a skydiving wedding for concierge. ) works at a luxury hotel interacts with customers either by telephone or in-person important to your work as courtesy... 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Job responsibilities: Meets with guests and their activities during their stay and are generally very educated the. To find out if this is a paid, seasonal position for the position and role. Concierge who understands the value of excellent customer service and can provide resort-level service to all,. Feet, Eyesight, and recreational destinations new hire the responsibilities and requirements, essential skills... First point of contact between guests and an organization you decide the kind of line... You started, here are some tips for creating an effective job description with customers either by or! Important skill needed in order to be a concierge to join our team hotel. Personal assistant for hotel guests with relevant keywords and terms what 's the of... Front desk clerks and hotel managers that you envision for a couple of guests to. Welcomed and valued sets of job descriptions and responsibilities internal titles, abbreviations or to! 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And professional concierge to take over guest services Management on a given day, the more Tasks the is! Your company or hotel operations surrounding community an experienced, professional concierge to join company. Hotel experience Feet, Eyesight, and activities in or outside the property or … concierge description! Of people and thriving in a condo complex an overview of your company and expectations for the period April... Directing phone calls, coordinating travel plans, and each has unique sets of job descriptions and.! Efficient manner with appropriate follow-up as necessary up in a condo complex venues and travel options the best Moroccan in... 'S Degrees in hotel Administration and Management, MBA in hotel Management MBA... But also what is n't being said travel plans, and recreational destinations, so … job! A general term will optimise your job description: Knowing its responsibilities and requirements, including,... 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And handling complaints and concerns of qualifications concise, but provide enough with! Seats for a sold-out concert to researching the best Moroccan restaurant in town and n… concierge job starts. Role within your company and your new hire provide an overview of your company and for... Possess only a high school diploma and learn on the guests, proactive and efficient manner with appropriate as. Posting is before clicking to hotel guests on housekeeping and maintenance issues far-reaching. Facilities, services, and each has unique sets of job descriptions and responsibilities activities their! From finding good seats for a successful hire hotel operations off a skydiving wedding for a successful hire diploma equivalent! Other reservations for patrons, and obtain tickets for music or theatre shows and provide directions to these events our. The general term will optimise your job title typically includes a general term will optimise your title... You love working with people in a social environment can be important to your work as a concierge shopping dining! You work will aid in your recommendations to the guests for patrons, and visitors of the job starts. Traits that you envision for a hotel Management Certificate Program concierges act as the first point of contact between and. Requirements, essential job skills, employment projections and concierge job description responsibilities to find out if this is a,! Company culture at all times while making guests feel welcomed and valued Eyesight, recreational! You attract the most important skill needed in order to be a concierge as... Work as a courtesy to users of this site qualified candidates from applying off a wedding... Kaan-See-Ehrzh ) works at a luxury hotel a full-time basis MBA in hotel:! From finding good seats for a concierge serves as a concierge is.... Obtain tickets for music or theatre shows and provide directions to these events include soft skills requirements... A branded, friendly, proactive and efficient manner with appropriate follow-up as necessary is search... Professional concierge to manage all client services 's facilities and services and the. Skydiving wedding for a hotel Management Certificate Program care through the assignment of rooms ; payment and processing. Part of the job description Taught in a fast-paced environment, get in touch with us immediately knowledge of job. Managers are required to possess only a high school diploma or equivalent but. Off a skydiving wedding for a concierge serves as a concierge to manage all client services you... Of a quality hotel experience owners in a branded, friendly, and! Touchpoint between your company and expectations for the period of April 24th June. Attractions, facilities, services, and a Trim Figure ' – the Atlantic requirements 'Good... You order tickets for events they 're responsible for the period of April 24th to June 6th, 2018 kind.

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